Activity Forums Salesforce® Discussions What are Queues in Salesforce? Reply To: What are Queues in Salesforce?

  • shariq

    Member
    September 19, 2018 at 1:19 pm

    Hi,

    Queues help your teams to manage service contracts, cases, leads and custom objects. Once records are placed in a queue manually or through an automatic case or lead assignment rule, records remain there until they're assigned to a user or taken by one of the queue members.

    Thanks