Activity Forums Salesforce® Discussions What are the Escalation Rules in Salesforce? Reply To: What are the Escalation Rules in Salesforce?

  • Parul

    Member
    September 21, 2018 at 11:50 am

    Escalation rules are used to escalate cases automatically when they meet the criteria which are defined in rule entry. We create rule entries where criteria is defined to escalate a case. Whenever an escalation rule is applied for a case, it checks whether the criteria met with the rule entry

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