Activity Forums Salesforce® Discussions Add email to Case record via Email to Salesforce from Outlook

  • Add email to Case record via Email to Salesforce from Outlook

    Posted by Suyash on April 30, 2016 at 6:26 pm

    According to statement here, from Salesforce online help & training ->

    "If you use a company-provided or third-party email account, you can use Email to Salesforce to assign emails to leads, contacts, opportunities, and other records in Salesforce."

    Now I would like to add email from Outlook to Case record instead of Contact/Lead/Opportunity. How can I do that?

    I BCC the email address generated by Salesforce but it didn't work.

    How can I add the email to Case?

    Gourav replied 6 years, 4 months ago 2 Members · 1 Reply
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