Activity Forums Salesforce® Discussions How Omni-Channel facilitates multichannel support in Salesforce?

  • How Omni-Channel facilitates multichannel support in Salesforce?

    Posted by Shweta on September 21, 2020 at 4:01 pm

    How Omni-Channel facilitates multichannel support in Salesforce?

    Deepak replied 2 years ago 2 Members · 1 Reply
  • 1 Reply
  • Deepak

    Member
    September 22, 2020 at 7:54 am

    Omni-Channel assigns work items to a queue and then pushes work items to an agent who is a member of that queue. Works natively in Salesforce. Best for smaller organizations that support a limited number of products. You assign skills to agents and required skills to work item types.

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