Activity Forums Salesforce® Discussions How to configure Routing Addresses for Email-to-Case in Salesforce?

  • chanchal kumar

    August 16, 2018 at 2:31 pm

    To configure Routing Addresses for Email-to-Case in salesforce?

    • From Setup, enter Email-to-Case in the Quick Find box, then select Email-to-Case.
    • In the Routing Addresses list, click New.
    • Enter your routing address settings.
    • Click Save. A verification email is sent to the routing email address you provided.
    • Click the link in the verification email.A confirmation page opens in your web browser.
    • Click the link in the confirmation page to continue to Salesforce.
    • Configure your email system to forward case submissions to the email services address provided by Salesforce.
  • shariq

    September 18, 2018 at 10:18 pm


    Note -

    Before you set up routing addresses for Email-to-Case and On-Demand Email-to-Case, enable Email-to-Case andconfigure your Email-to-Case settings.

    Hope this helps.

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