Activity Forums Salesforce® Discussions What are the benefits of the knowledge base in the Salesforce Service Cloud?

  • What are the benefits of the knowledge base in the Salesforce Service Cloud?

    Posted by Shweta on September 16, 2020 at 7:13 pm

    What are the benefits of the knowledge base in the Salesforce Service Cloud?

    Ratnesh replied 2 years ago 2 Members · 1 Reply
  • 1 Reply
  • Ratnesh

    Member
    September 17, 2020 at 6:54 am

    Exposing knowledge articles to your external and public users is a great way to deflect support cases from your service agents. A robust knowledge base will empower your customers to self-service rather than flooding your case queue with questions.

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