Activity Forums Salesforce® Discussions What are the business hours in Salesforce and how to set it up?

  • Surbhi

    June 1, 2016 at 10:34 am

    Hi Himanshu,

    Please follow the below steps for setting up the business hours:

    1. From Setup, enter Business Hours in the Quick Find box, then select Business Hours.
    2. Click New Business Hours.
    3. Type a name for the business hours.
    4. Click Active to allow users to associate the business hours with cases, escalation rules, milestones, and entitlement processes.
    5. Optionally, click Use these business hours as the default to set the business hours as the default business hours on all new cases.
    6. Choose a time zone to associate with the business hours in the Time Zone drop-down list.
    7. Set your business hours for each day of the week.
    8. Click Save.


  • Mallareddy

    September 16, 2016 at 10:10 am


    I want to setup SLAs for cases in my org for that I needed to setup business hours based on customers working time actually my customers will work in 8PM to 8AM shifts, now I want to configure business hours based on their shift timings on each day I tried to configure 8PM to 8AM but stuck up with the error "start time must be earlier than end time". Please advice if you have any idea.

    Thank you..

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