Activity Forums Salesforce® Discussions What is case queue in Salesforce?

  • Ayush

    September 25, 2020 at 10:56 am
  • Shweta

    September 25, 2020 at 2:35 pm

    Case Queue: It organizes the support team burden by creating a list from which specific agents can jump in to resolve certain cases. We can access queues from list views, and queue members can jump in to take ownership of any record in a queue. Queues are available for cases, leads, orders, custom objects, service contracts, and knowledge article versions.

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