Activity Forums Salesforce® Discussions What is omni channel in service cloud in Salesforce?

  • What is omni channel in service cloud in Salesforce?

    Posted by Anjali on September 22, 2020 at 2:37 pm

    What is omni channel in service cloud in Salesforce?

    Shweta replied 2 years ago 2 Members · 1 Reply
  • 1 Reply
  • Shweta

    Member
    September 22, 2020 at 3:41 pm

    Omni-channel : It gets chat requests to the right person based on availability and qualifications. It is a tool that sits inside of either the Sales or Service Console that, once enabled and configured, automatically pushes work to your users in real time.

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