Activity Forums Salesforce® Discussions What Is Service Cloud in Salesforce ?

  • Mansi

    April 27, 2021 at 3:00 pm

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.

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  • Maulik

    January 25, 2022 at 7:20 am

    Service Cloud is built on the Salesforce Customer Success Platform, which provides you with a 360-degree picture of your customers and allows you to provide better, quicker, and more personalized service.
    Salesforce Service Cloud is built on a SaaS (Software as a Service) basis and can be accessed from any device to improve agent user experience. and for that, you need to hire salesforce developers.

  • sai

    January 29, 2022 at 12:50 pm

    Salesforce Service Cloud is a customer relationship management (CRM) and support platform from Salesforce. Salesforce built Service Cloud on top of their Sales Cloud product.

  • CRMJetty

    February 14, 2022 at 10:33 am

    Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
    Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
    Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.

    Hope this helps you.

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