Activity Forums Salesforce® Discussions What is the difference between dialogs and workflow?

  • Anjali

    December 4, 2020 at 1:30 pm

    Workflows are a process you automate to run in the background and can be triggered manually and automatically. When you trigger a workflow, it will do a launch a number of actions such as update or create a record or even launch another workflow.
    The entity that stores information generated by a running dialog is the ProcessSession (dialog session) entity.

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